We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ventayo.eu. Please note that returns will need to be sent to the following address that will be provided

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ventayo.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ventayo.eu.

Our customer service is there for you from Mon. - Fri. from 9:00 - 20:00
Please send an email to
Company name: Ventayo
Telephone: +34 666 88 67 31
E-mail: info@ventayo.eu
Business Address Address: South Molton, STW1K, MayfairLondon

Shipping policy

SHIPPING POLICY - VENTAYO

Thank you for choosing Ventayo.eu for your shopping! Our goal is to provide you with a convenient and efficient shopping experience. Please see our shipping policy below for more details:

Shipping Charges

We offer free shipping for all products in the USA, CANADA, AUSTRALIA, NEWZEALAND, UNITED KINGDOM and European Union.

Tax

Tax is included in the product price.

2. Delivery locations:
- We currently offer delivery services within USA, CANADA, AUSTRALIA, NEWZEALAND UNITED KINGDOM and European Union.

3. Processing time:
- Orders are usually processed and shipped within 1-2 business days after payment is confirmed.

4. Estimated delivery time:
- Standard Shipping: Estimated delivery time is 3-5 business days after order has been dispatched from our warehouse.

- Express delivery: Currently not available.

5. Order tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information. For questions about the status of your order, please contact us at info@ventayo.eu.

6. Shipping Method:
- We use reliable shipping partners to ensure safe and timely delivery of your orders.

8. Contact us:
- If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer service team at info@ventayo.eu or use Live Chat for quick response.

Thank you for shopping at Ventayo.eu! We value your business and strive to exceed your expectations with every order!