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Description
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Return & Refund Policy
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Contact us
UPGRADE YOUR DOOR TO THE DIGITAL AGE
✅ Instant fingerprint recognition system.
✅ Unlock remotely with your phone mobile app.
✅ Open your door with passcodes on the handle.
✅ Easy DIY installation, no professional required.
✅ Subscription free. No recurring payments ever!
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UNLOCK INSTANTLY WITH YOUR FINGERPRINT
Unlock your door with your fingerprint at a speed of 0.5s so you feel like opening any normal door and no time is wasted looking for your keys everywhere. Configure up to 20 different fingerprints with unlock access.
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MANAGE YOUR DOOR WITH YOUR MOBILE PHONE
Open your door from your mobile phone app either when physically close to the door or remotely to give someone instant access as well as to manage door unlock history. Manage multiple door locks in the same mobile app.
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OPEN YOUR DOOR WITH A PASSCODE
Open your door in seconds with a passcode you can type on the door handle digital type pad directly. Manage multiple passcodes right from your mobile app to give access temporarily or for an extended period of time.
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DIY INSTALLATION NO PROFESSIONAL NEEDED
Mount it yourself with easy to follow manual instructions and video tutorials. And if you get stuck we're also here to help and assist you. Just get in touch with our customer service, we'll be happy to help in getting you set up.
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ENHANCE SECURITY WITH KEYLESS LOCK
Upgrade your door security thanks to this keyless door lock with no keypad. Only a connected phone mobile app or registered fingerprint can open the door making it much safer than regular door locks with an easy to break in keypad.
SHIPPING INFORMATION:
Your product will be packaged and shipped within 2 days of ordering. All products are shipped from UK warehouses to ensure fast shipping! Shipping can take 3-5 days. Tracking info will be emailed to you as soon as it gets shipped out.
OUR GUARANTEE:
We believe our products can help people's everyday lives, and we fully stand by our products. We offer a risk-free 30-day guarantee on all our products. If you don't have a great experience, we will ensure you are satisfied with your purchase. We also offer a 1-year free breakdown warranty on our products.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ventayo.eu. Please note that returns will need to be sent to the following address that will be provided
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ventayo.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ventayo.eu.
Our customer service is there for you from Mon. - Fri. from 9:00 - 20:00
Please send an email to
Company name: Ventayo
Telephone: +44 666 88 67 31
E-mail: info@ventayo.eu
Business Address Address: South Molton, STW1K, MayfairLondon
Our customer service is there for you from Mon. - Fri. from 9:00 - 20:00
Use website Inbox for Quick Response.
Please send an email to
Company name: Ventayo Telephone: +44 666 88 67 31
E-mail: info@ventayo.eu
Physische Address: South Molton, STW1K, Mayfair
London