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Description
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Return & Refund Policy
The Forever Candle Warmer combines timeless elegance with modern convenience, offering a sophisticated way to enjoy the warm glow and comforting ambiance of candlelight without the need for an open flame. This innovative candle warmer features a sleek and stylish design that complements any decor, making it a versatile addition to your home or office.
Features:
- Safe and Flameless Operation: Unlike traditional candles, the Everlasting Candle Warmer operates without an open flame, eliminating the risk of fire hazards and ensuring safe use in any environment. Simply place your favorite scented candle on the warming plate, and enjoy the flickering glow and fragrant aroma without worrying about flames, smoke, or soot.
- Efficient Heat Distribution: The candle warmer uses advanced heating technology to evenly distribute heat across the warming plate, allowing your candle to melt and release its fragrance more effectively. Whether you're using scented candles, wax melts, or essential oils, this warmer ensures optimal scent diffusion for a long-lasting and aromatic experience.
- Adjustable Temperature Settings: With adjustable temperature settings, you can customize the heat intensity to suit your preferences and the type of candle you're using. Whether you prefer a subtle fragrance or a more intense aroma, you can easily adjust the temperature to achieve the desired scent intensity and ambiance.
- Versatile Design: The versatile design of the Everlasting Candle Warmer makes it suitable for use with a wide range of candle sizes and styles. Whether you prefer jar candles, pillar candles, or tea lights, this warmer can accommodate various candle sizes and shapes, allowing you to enjoy your favorite scents with ease.
- Stylish and Durable Construction: Crafted from high-quality materials, the Everlasting Candle Warmer is built to last and withstand the rigors of daily use. Its sleek and modern design adds a touch of elegance to any space, making it a stylish decor accessory as well as a functional candle warmer.
- Easy to Use and Clean: The candle warmer is designed for hassle-free operation and maintenance. Simply plug it in, adjust the temperature settings, and place your candle on the warming plate. When it's time to clean, the removable warming plate makes it easy to wipe away any melted wax or residue, keeping your warmer clean and ready for the next use.
- Height: 13 inches (33 cm)
- Width: 6 inches (15 cm)
- Weight: 4.4 lbs (2 kg)
- Bulb Type: GU10 (Included)
- Bulb Watts: 35W
- Voltage: 100-240V Suitable for All Countries
- Lumens: 650 lm
- Material: Marble+ Metal
- Power Source: Plug-in
- Plug Color and length: Black 71 inches (180 cm)
- Mounting Type: Tabletop
- Emitting Color: Warm 3000K
- Dimmable: Yes
- Inclusions: Product comes with a timer
- Certificate: UL Listed
- Shipping Weight: 4.4 lbs (2 kg)
- Shipping Dimension:
8 x 8 x 15.3 in (19.5 x 19.6 x 39 cm) - Dry, Damp, or Wet Location Listed: Dry.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ventayo.eu. Please note that returns will need to be sent to the following address that will be provided
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ventayo.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ventayo.eu.
Our customer service is there for you from Mon. - Fri. from 9:00am - 9:00pm
Please send an Email To
Business name: Ventayo
Ph No. : +34 666 88 67 31
E-mail : info@ventayo.eu
Our Registered Business Details:
Business Registration CIF: B22637011
Shipping policy
SHIPPING POLICY - VENTAYO
Thank you for choosing Ventayo.eu for your shopping! Our goal is to provide you with a convenient and efficient shopping experience. Please see our shipping policy below for more details:
Shipping Charges
We offer free shipping for all products in the USA, CANADA, AUSTRALIA, NEWZEALAND, UNITED KINGDOM and European Union.
Tax
Tax is included in the product price.
2. Delivery locations:
- We currently offer delivery services within USA, CANADA, AUSTRALIA, NEWZEALAND UNITED KINGDOM and European Union.
3. Processing time:
- Orders are usually processed and shipped within 1-2 business days after payment is confirmed.
4. Estimated delivery time:
- Standard Shipping: Estimated delivery time is 3-5 business days after order has been dispatched from our warehouse.
- Express delivery: Currently not available.
5. Order tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information. For questions about the status of your order, please contact us at info@ventayo.eu.
6. Shipping Method:
- We use reliable shipping partners to ensure safe and timely delivery of your orders.
8. Contact us:
- If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer service team at info@ventayo.eu or use Live Chat for quick response.
Thank you for shopping at Ventayo.eu! We value your business and strive to exceed your expectations with every order!