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Description
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Return & Refund Policy
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Contact us
Are you afraid of losing your dog? Does your pet tend to wander away and sometimes you have lost it for hours?
Losing your pet is one of the worst nightmares you can have. Although you will do everything you can to keep your favorite pet safe, it is not always enough to put a fence in your playground or keep it safe around the house.
Dogs can always find an escape route whenever they want. From this fact, Tracker was born, which is simply attached to your pet's collar and has a free application on all phones.
Receive notifications:
Receive a notification as soon as your pet exceeds the roaming range you have planned.
Smart and practical design:
DogTraker just connect it to the free app, connect it to your dog's collar, voila!
Has direct and immediate control over security. The tracker is easy. Your dog won't even feel it. It runs on a CR2032 lithium battery that lasts thousands of hours and is very easy to change.
Control the tracker from your phone:
The tracker application allows you to monitor the safety of your pet! Completely free, it is compatible with all iPhones and Androids.
Waterproof and resistant:
If your pet goes swimming or it rains a lot, you can stay calm.
Usage Tips:
Tracker is a product based on Bluetooth 5.0 low energy technology. Used with an application. To download it, go to the App Store or Google Play and enter "findelfi"
- . After installation, open the "Automatic operation" tab.
- Then turn on the scanner by pressing for more than 3 seconds until you hear a "beep" twice in a row.
- Open your application, click Device, then click Connect.
- You are here! Now you always know where your dog is.
- To turn it off, press the button for more than 5 seconds until you hear a "beep".
Advantages:
Less stress and anxiety
No more wasting time looking for where to leave your keys, backpack, or car in a parking lot
Small, discreet, and usable anywhere.
Properties:
Material: ABS
Size: 52 x 31 x 11 mm
Battery: CR2032 lithium button cell (replaceable, included)
Working distance: approximately 75 feet (accessibility) Works with bluetooth.
SHIPPING INFORMATION:
Your product will be packaged and shipped within 2 days of ordering. All products are shipped from USA warehouses to ensure fast shipping! Shipping will take 3-5 days. If located outside the USA, please allow an additional 5 days. Tracking info will be emailed to you as soon as it gets shipped out.
OUR GUARANTEE:
We believe our products can help people's everyday lives, and we fully stand by our products. We offer a risk-free 30-day guarantee on all our products. If you don't have a great experience, we will ensure you are satisfied with your purchase.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ventayo.eu. Please note that returns will need to be sent to the following address that will be provided
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ventayo.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ventayo.eu.
Our customer service is there for you from Mon. - Fri. from 9:00 - 20:00
Please send an email to
Company name: Ventayo
Telephone: +44 666 88 67 31
E-mail: info@ventayo.eu
Business Address Address: South Molton, STW1K, MayfairLondon
Our customer service is there for you from Mon. - Fri. from 9:00 - 20:00
Use website Inbox for Quick Response.
Please send an email to
Company name: Ventayo Telephone: +44 666 88 67 31
E-mail: info@ventayo.eu
Physische Address: South Molton, STW1K, Mayfair
London